Frequently Asked Questions
Everything you need to know about bringing Auk into your home.
What is the typical delivery timeframe for furniture?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow up to 14 business days for scheduling and transit.
Do you offer a warranty on your home products?
Yes, all Auk furniture and decor items come with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
At Auk, we prioritize the planet. We partner with suppliers who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.
Can I request fabric swatches before purchasing?
Absolutely. We offer complimentary swatch kits for our upholstered collections so you can test colors and textures in your own lighting before making a commitment.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. For large freight items, the carrier will contact you directly via phone to schedule a specific delivery window.